We want you to be completely satisfied with your purchase. If you are not, you may return or exchange eligible items under the following terms.

1. Return & Exchange Window You may request a return or exchange within 15 days from the date of shipment. All items must be unused, unworn, and in their original packaging with all tags and accessories.

2. How to Initiate a Return/Exchange Before sending any item back, you must first contact our customer service team to receive authorization and instructions. Returns or exchanges sent without prior approval may not be accepted.

3. Eligible Conditions

  • Items must be in resalable condition: no signs of wear, damage, alteration, or washing.

  • Original packaging, labels, and any included accessories (e.g., dust bags, extra laces, certificates) must be included.

  • Final sale items, personalized products, or items purchased during special promotions may not be returned or exchanged.

4. Return Process

  1. Contact us to receive a Return Authorization and a prepaid return label (if applicable).

  2. Securely pack the item(s) in the original or a suitable shipping box.

  3. Attach the return label and dispatch the package using the provided instructions.

  4. Once the return is received and inspected, we will notify you and process your refund or exchange.

5. Refunds

  • Refunds will be issued to the original payment method within 15–20 business days after the return is approved and received.

  • Shipping charges are non-refundable unless the return is due to our error or a defective product.

  • Customers are responsible for any return shipping costs unless otherwise stated.

6. Exchanges

  • Exchanges are subject to product availability.

  • Customers are responsible for all shipping costs related to exchanges unless the exchange is due to a mistake on our part.

7. Order Cancellations

  • Orders may be canceled within 24 hours of purchase for a full refund.

  • Once an order has been shipped, it can no longer be canceled and must be processed as a return upon receipt.

8. Non-Returnable Situations We reserve the right to refuse a return or refund if the item shows signs of use, damage, or does not meet the return conditions stated above. In such cases, the item may be sent back to the customer at their expense.

9. Contact Us For any questions or to start a return/exchange, please contact our Customer Service team via the Contact Us page. Please have your order number and purchase details ready.